Terms of service

Terms of Service

Welcome to Velunor (velunor.com.au). By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before using our site.

1. General

This website is operated by Velunor, an Australian sole trader business (ABN available on request). Throughout the site, the terms “we”, “us”, and “our” refer to Velunor. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to use this website and make purchases.

3. Products & Pricing

All products are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice. All prices are listed in Australian Dollars (AUD) and include GST where applicable.

4. Orders & Payment

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. Payment must be received in full before an order is processed and shipped.

5. Shipping & Delivery

Shipping timeframes and costs are outlined in our Shipping Policy. Velunor is not responsible for delays caused by couriers or circumstances beyond our control.

6. Returns & Refunds

Please refer to our Refund & Returns Policy for full details on returns, refunds, and your rights under the Australian Consumer Law.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Velunor and protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content without our written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Velunor is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these terms excludes, restricts, or modifies any consumer guarantees under the Australian Consumer Law that cannot lawfully be excluded.

9. User Conduct

You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with other users’ access to it.

10. Changes to These Terms

We reserve the right to update or change these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the new terms.

 

11. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of that state.

12. Contact Information

For any questions about these Terms of Service, please contact us at hello@velunor.com.au.