Shipping policy

Shipping Policy

At Velunor, we aim to get your order to you as quickly and safely as possible. Please review the details below.

Processing Time

Orders are processed within 1–3 business days of payment confirmation. You will receive a confirmation email once your order has been dispatched, along with tracking information.

Shipping Destinations

We currently ship within Australia only.

Shipping Costs & Timeframes

Shipping costs are calculated at checkout based on your location and order size. Estimated delivery times are:

• Metro areas: 3–7 business days

• Regional/remote areas: 7–14 business days

Please note these are estimates only and delivery times may vary due to courier delays or circumstances beyond our control.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email so you can follow your delivery every step of the way.

Delayed or Lost Orders

If your order hasn’t arrived within the estimated delivery window, please contact us at hello@velunor.com.au and we’ll investigate with the courier on your behalf.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Velunor is not responsible for orders delayed or lost due to incorrect address details provided by the customer. If you notice an error after placing your order, contact us immediately at hello@velunor.com.au and we’ll do our best to update it before dispatch.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at hello@velunor.com.au with photos of the damage, and we’ll arrange a replacement or refund.

Contact Us

For any shipping questions, reach out to us at hello@velunor.com.au.