Refund policy

Refund & Returns Policy

At Velunor, we want you to be completely satisfied with your purchase. If you’re not happy with your shower filter, please review our policy below.

Change of Mind Returns

We accept returns for change of mind within 30 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer.

Faulty or Incorrect Items

If your product arrives faulty, damaged, or not as described, please contact us at hello@velunor.com.au within 30 days of receiving your order. We will arrange a replacement, repair, or full refund, including return shipping costs, in accordance with your rights under the Australian Consumer Law.

How to Request a Return

1. Email hello@velunor.com.au with your order number and reason for return.

2. Our team will confirm your return and provide instructions.

3. Once we receive and inspect the returned item, we will process your refund or replacement within 5–7 business days.

Refunds

Approved refunds will be issued to your original payment method within 5–7 business days of approval. Shipping fees are non-refundable unless the return is due to our error or a faulty product.

Your Rights Under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

For any questions about returns or refunds, reach out to us at hello@velunor.com.au.